High-quality, personalized support for your servers, computers, and networks is
just a phone call away, 24 hours a day, 7 days a week.
Whether you need urgent emergency help, routine maintenance,
or sales and consulting, the experienced technicians of Beacon Technologies,
Inc. are ready to help. All of our technicians are certified and trained to
bring you the responsive, knowledgeable service you deserve.
Please click the links on the left for more details.
Why call Beacon Technologies for computer support? Here
are 10 reasons:
1. We do not require you to purchase a service contract or
pre-pay for service. We want you to get to know us, so we offer convenient
hourly rates. When you are ready, we offer
optional service contracts at discounted rates that can include automatic
monthly or quarterly service.
2. We are excited to have you as our customer, whether you
have 1 computer or 1,000 computers. We help our customers grow. We are happy to
work on small projects, large projects, or both. Some customers call us for
every single computer question that pops-up, others have IT people on-staff and
call us only when a major network design change is in progress. Use us where you
need us. We are flexible and will complement your organization's time and skill
level.
3. Our emergency response time is two hours or less. Our
routine, non-urgent response time is two days or less. We offer a trained staff
waiting to support you.
4. Our hourly labor rates are reasonable, and we have no
hidden charges like trip fees, mileage fees, diagnosis fees, service call fees,
etc. We publish our rates up-front for you to know.
5. Our technicians are experienced IT Pros. We have been
working with computers, servers, and networks for as long as we can remember.
Each of our staff has a passion for technology. We have restored long-lost data
from broken disk drives, rolled out NT4 to 2003 upgrades to networks of over 60
computers, kept customers safe from viruses and worms, and much, much more, all
while maintaining extraordinarily high levels of customer service. Additionally,
each of our technicians has earned a Microsoft
Certification (MCP, MCSA, or MCSE) to demonstrate competency in the products we
support.
6. Our company is a Microsoft Certified Partner, which means
our company has access to the most cutting-edge support tools and new product
information available from Microsoft. We have met Microsoft's strict
requirements to maintain our Certified Partner status since January 2004.
7. We take each service request seriously. All jobs are
logged into our service management database and we index all work by both
customer and computer. This lets us easily view a detailed service history for
each of your computers. This meticulous record-keeping helps us service you better.
8. We can work with non-Beacon Internet providers, including
Comcast and Armstrong high speed cable Internet, shared voice/data T1 providers,
and other hosting companies as needed and act as an integrator to keep you
well-serviced. We believe you will prefer Beacon's service offerings in those
areas, but we are flexible and have experience working with a wide variety of
technology providers.
9. We are who the other people call. In addition to the
satisfied customers you would expect us to have, we also provide service and
expertise to other area IT support firms and larger companies with dedicated
internal IT personnel. When the other IT people need help, they call the local
experts: Beacon Technologies. When it comes to knowledge, experience, and
customer service in Chester, Delaware, New Castle, and Cecil Counties, we are in
a class of our own.
10. Our headquarters is a store-front location in downtown
Kennett Square. We are not a one-person, fly-by-night company doing business
from a PO Box. Stop in and say "Hello!" Our locally-owned and operated company
has been servicing customers like you since 1996.
